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FAQ

Q. What is Buyer Protection?

A. Buyer protection is a set of guarantees that enables buyers to ship with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the maximum timeframe stipulated in our site
  • The item you received was not as described
  • The item you received that was assured to be genuine was fake.

Q. Is shipping actually Free?

A. Yes, shipping is Free Worldwide

Q. How long will it take for my order to arrive?

A. Shipping times vary by location. These are our estimates.

Location

*Estimated Shipping Time

United States

8-14 Business days

Canada, Europe

8-15 Business days

Australia, New Zealand

8-15 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days

Africa

15-30 Business days

 Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

Q. Where do you ship from?

A. We ship form our warehouses located in U.S, China, Spain and Japan. Please expect your items to arrive separately (if you have ordered more than one item) since our different factories specialize in different areas of manufacturing.

Q. How long will it take to receive a tracking number?

A. You will receive an email with a tracking number once your order is shipped. This usually takes between 2 - 3 business days.

Q. How can I pay?

A. We accept almost all major forms of payment. Visa, Mastercard, Amex, Paypal. etc

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart may be displayed in several currencies, you will checkout using USD at the exchange rate of the day.

Q. Who can I contact if I have a problem with my order?

A. You can contact us anytime by filling out our contact form here, and our team will get in touch with you within 1-2 business days.

Q. Do customers have to pay customs?

A. For most countries you will not have to pay customs, however, it depends on the country you are located.

 

 

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